Business Operations Lead

At RabbitHole, we’re building the best way to learn about new cryptonetworks by giving users a path to learn and earn a piece of ownership in each network. We want to build the best onboarding funnel into the world of web3, training digital workers for decades to come.

We’re looking for a full-time remote (US preferred) operations guru who loves to create playbooks, grow a community, and wear many hats. This person needs to be confident in external facing roles and a great communicator.

Who we are

Our team has deep crypto-native roots, working at some of the leading consumer teams in web3 like CryptoKitties and the most well-known governance ecosystems like MakerDAO. We’re combining the best of both worlds of web3 with a focus on getting mainstream users down the crypto rabbit hole ? ?️

Market opportunity - cryptonetworks struggle to find the right token holders who want to grow the network instead of speculating, often willing to spend hundreds of dollars per user for millions of dollars without being able to grow the community.

Product opportunity - RabbitHole is making it easy for users to discover new networks, participate, and earn tokens. RabbitHole tracks your activity on-chain to measure your progress and find the right task for you.

About You

You have deep experience in crypto. RabbitHole’s mission is to help the best crypto companies succeed by serving as the best place to discover crypto projects and help them find their early users. This requires a high degree of crypto expertise, knowing the strengths and weaknesses of each network. You’ll get exposed to early stage projects and work with crypto founders directly.

You get stuff done. You’ll have (often ambiguous) responsibilities ranging from product to operations. You should be taking it upon yourself to always be learning and find new things to work on.

You’re entrepreneurial. This role is autonomous - you’re really excited about proposing and testing ideas based on issues and opportunities you see.

You’re a proven operator. You have 2+ years of experience in a technology company, consulting firm, investment bank, or other high-performing company.

You’re analytical. You’re fascinated by data and enjoy structuring complex and ambiguous problems. You’re a whiz at Google Sheets and (ideally) have experience using SQL and business intelligence software.

You deal well with pressure. RabbitHole’s customers work hard to build their communities, and we partner with them in their most important moments of growth. You thrive under high pressure situations like this and enjoy keeping others calm, on task and on track.

You’re a great communicator. This is a highly external facing role. You will be communicating with all different types of stakeholders, from projects, to users, and more. You like to communicate complex ideas very simply.

You ship. You make deadlines for yourself and you move fast. You focus on the things that matter and push back on things that don’t. People know they can count on you to get things done.

What the job entails

Make the best teams in crypto successful. RabbitHole has helped companies like Aave, Matcha, and Gnosis grow their user base by crafting incentive opportunities for users. You’ll work closely with companies like these to support them during campaigns and leverage internal resources to make sure they’re successful.

Improve internal decision making. You will analyze large amounts of data and make actionable product recommendations based on it, building dashboards and helping people across the company leverage our data.

Grow the RabbitHole community. You will run experiments and create content to support campaigns that educates users and drives new user growth into the RabbitHole ecosystem.

Scale our operations. You will design amazing processes, building playbooks to help us systematically run campaigns, and balance that against a steady stream of ad-hoc operations requests and interesting problems that need solving.

Be a founder. As an early part of our core team, you will take it upon yourself to identify opportunities for RabbitHole, get buy-in internally, and execute. RabbitHole is an incredibly entrepreneurial environment and we want people who will take advantage of this.