Customer Support Representative

At Coinme, we're large enough to make a difference but small enough for your voice to be heard. This means that we are an organization where every person matters. You are part of the success of our business and that of our customers regardless of where you sit in our organization. A human touch in a digital world.

Digital currency can transform the way we conduct business and brings new benefits to both the corporate world and to consumers globally. Coinme is on a mission to help people everywhere understand and use the power of digital currencies as a delightful medium-of-exchange, and be accessible anywhere in the world, so everyone has a fair chance for financial prosperity.

From analyst to engineers, from marketing to client services experts, we're hiring to support your growth and ours – Together We Rise.

POSITION DESCRIPTION:

As a Customer Support Agent, you will delight our customers with a seamless and pleasant experience. As such, the ideal candidate needs to not only understand the principles of customer service excellence but also be able to deliver the Coinme promise of great customer care at every encounter.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES - These are representative, but not all-inclusive, of the knowledge, skills, and ability required to perform this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

BASIC REQUIREMENTS

Excellent interpersonal skills, with the ability to communicate and present complex issues clearly and correctly to both internal stakeholders and external customers

Ability to effectively manage time, and individually prioritize multiple tasks of competing priority

Patient and emotionally mature/intelligent

Experience with supporting customers via phone, chat and email/cases

Organized and detail oriented

Highly responsive in a fast-paced environment

A positive, team-first attitude

Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality

Demonstrated customer support excellence

Passion for people and providing them with delightful customer support experience

Passion for technology and the opportunity to provide the world with an easy-to-use and secure digital currency

Metrics-driven and possesses a passion to measure and improve

Experience with the technologies we use, including but not limited to:

Google suite of applications

Slack

Salesforce

Microsoft Office suite

REQUIRED EDUCATION AND EXPERIENCE

Bachelor's degree or a minimum of 3 years of customer service/support experience in a technology environment

PREFERRED REQUIREMENTS

Knowledge of Bitcoin and other cryptocurrencies

Military experience a plus!

Cryptocurrency compliance and security protocols

COMPENSATION & BENEFITS

Competitive base pay with stock options

401(k) with Employer Match

100% employer paid medical, dental, and vision coverage

Generous Paid Time Off and Parental Leave

Our Benefits

100% Coinme-paid health insurance options for both employees and dependents

Diverse offering of supplemental insurances

100% covered Employee Assistance Program

401k with up to 4% vested match

Professional development reimbursement

Stock Options

Generous time off

Paid Parental Leave

Paid Volunteer Hours

Coinme is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.