Social Media and Community Manager

Kriptomat, the most user-friendly government-regulated European cryptocurrency exchange is looking for a new colleague to join us in the role of
 

Social Media and Community Manager
(remote role)
 

Would you like to become a part of an innovative, bold and growing team? Are you passionate about cryptocurrency and blockchain industries? Have you got a track record of building a brand's online presence and fostering strong relationships between the brand and the public?

If yes, then please read on!

Who are we?

Kriptomat is a fintech company headquartered in Tallinn, Estonia. Ever since we got founded in February 2018, we have been growing and providing an unparalleled service to our clients. We are working tirelessly to ensure everyday people can purchase, store, send, and receive cryptocurrencies effortlessly. This movement has just begun, and we look forward to providing our crypto community with outstanding solutions for many years to come.

What is this role about?

You will be on a mission to build and manage our community of followers ensuring the relationships between our brand and the community are strong and engaging. You will keep our social media and community channels active on a daily basis and create posts and newsletters with the latest cryptocurrency and blockchain market news and updates. Moreover, you will help us become an authentic contributor to the evolving social conversation and the growing cryptocurrency community throughout Europe.

 

How will you do this?
 

By creating a social media strategy with specific objectives and reporting on KPIs

By planning a comprehensive social media editorial calendar for the usual suspects (Facebook, Twitter, LinkedIn, etc), along with crypto-specific communities wherever they may be found (Telegram, Reddit, Quora, BitcoinTalkForum, Discord, etc).

By managing the social media editorial calendar including the message types, audience segments, multimedia content creation, publishing and reporting

By developing and hosting live media events such as podcast interviews, YouTube live streams, and webinar presentations

By creating engaging email newsletters with latest cryptocurrency market updates and Kriptomat product updates

By managing the audience on a daily basis: respond to queries, monitor customer reviews, reply to social comments, find and start topical conversations across all channels

By planning and implementing creative campaigns including promotions and competitions

By collaborating with other teams, like growth marketing, design and customers success teams, to ensure the brand consistency and share key learnings

By following the market movements to understand the trends and audience preferences

What do we offer?

Work with a highly collaborative, innovative, diverse, and bold team, passionate about crypto and committed to continuous learning and personal/professional development

Supportive introductory period

Work in a fast-paced start-up environment with experienced industry leaders

A learning environment where you can deep-dive into the frontier of blockchain technologies and make an impact to active users

Enjoy remote work with all the necessary equipment for maximum comfort and performance

Access anything you need for your continuous professional development – from training courses and reference books to a personally organized growth plan;

Be an owner of your flexible working hours and results

Have fun at team building activities and workshops

We are looking for someone who:
 

Has the knowledge and experience in cryptocurrency industry and is genuinely interested in it

Has the proven experience as a Social Media and Community Manager and has a track record of increasing the size of the community and its engagement

Has the experience in writing/producing highly engaging social media content with excellent copywriting skills

Is expressive and confident communicator

Can deliver creative content (text, image, and video), working with our in-house design team

Knows how to use all popular social media platforms

Knows how to create/setup viral marketing loops

Has the experience with giveaways

Has the experience with online streaming events (eg facebook AMA)

Has general sense of design and is familiar with the design tools such as Camva

Has good analytical, multitasking and decision making skills

Has good reporting and presentation skills

Is able to work to tight deadlines

Is empathetic with a good sense of humour

Ideal, but not required:
 

Fluency in another major European language in addition to English

Based in Serbia

Professional qualification in Sales, Marketing, Psychology or PR

While this is the experience/qualifications we would love our Affiliate Partnership Manager to have, we are also open to consider applications of those who do not fully meet the listed criteria. If this role interests and excites you, but you don't have all the experience/qualifications listed above - please apply and tell us about that in your cover letter.