Customer Support - Nanny Applications Team

About Koru Kids

At Koru Kids we have a triple mission: to support working parents during the hardest years of their life, to give children the best possible childhood to allow them to flourish as adults, and to create really great jobs for childcarers. The challenge is massive, but our team is crazy good.

In August 2019 we closed a £10m Series A funding round led by Atomico, one of the world’s best Venture Capital investors in technology start-ups. We’re growing fast and we need more people to join our outstanding Customer Support team. 

About the team

We have an informal, hard-working and kind team culture. We’re all determined to create a truly fantastic childcare service to help working parents. Our culture is friendly and fast paced – we are constantly challenging, testing and adapting the way we do things. We’re also really committed to working with integrity, doing the right thing and building a company we are truly proud of. We’re growing super fast but we also want to make sure that we are building a company on really solid foundations.

  About the role

The nanny application team’s role is Koru Kids is crucial. Their job is to make sure we select the right people from the thousands who apply to be Koru Kids nannies.

You’ll be the first point of contact for applicants and will support them throughout their application, and so you’ll know the application journey inside and out.

You’ll be making decisions about whether an applicant is suitable to be a nanny through interviews and references. We need to make sure that every nanny is going to be a great addition to a family, and you’ll learn what qualities to look for. 

Most of your day will be spent communicating with applicants and their references over the phone or by email. You’ll also be working with the team to complete admin tasks and ensure every application is processed efficiently.

Working hours will be from 9am to 6pm, Monday to Friday, and the role is fully remote (although you must be based in the UK). There may be the opportunity to work from an office in London in the future. You’ll receive the training and support you need. You’ll be a crucial part of the team, and have our trust that you can do a great job!

 About you

You might have previous experience within a customer service or recruitment role. More importantly you’re friendly, switched on and a great communicator – you’re a people-person! You’re interested in building a career in team leadership, customer operations or recruitment and training. 

Essential Skills and Behaviours

You love speaking to new people. You’re warm, friendly and personable.

You’re a team player and love the sense of achievement from working together to get stuff done.

You’ll happily get stuck in and give something a go, but are equally happy to ask for help when you need it.

You’re able to write clearly and accurately, with perfect spelling and grammar.

You’re focussed and work at a fast pace. You can manage your own time and prioritise tasks effectively.

You have good judgement and can spot inconsistencies. You aren’t afraid to question things.

You’re detail-oriented. You’re able to input and update data accurately.

You roll with it. You understand that startups are unpredictable environments. You are comfortable with a degree of chaos.

You’re nice. You get that no player is bigger than the team. You fit right into our culture of supporting and helping each other, whilst improving childcare in London.

Salary

The starting salary for this role will be £21,600, with room for progression.